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HomeTech SupportServicePlus Complete Plan

ServicePlus Complete Services

Blade supports your business with IT projects, server monitoring, patch management, and more.

Our skilled team assists you with dedicated support designed for your business. Learn more about our ServicePlus Complete services below.

 

ServicePlus Complete Support Includes:
Account Manager

Your account manager will guide you to the proper resources needed for support and projects.

Remote Break/Fix Support (M-F, 7am-6pm)

Break/fix support services provided by Blade lower maintenance costs for your business. These outsourced IT services are only performed as needed. Blade specialists are available M-F, 7am-6pm CST.

Monitoring of Servers, Workstations & Network Devices

Blade monitors your servers, workstations, and network devices, providing peace-of-mind for your business. We also support your business by backing up and managing your data, helping prevent operation disruptions.

Monitoring of Mac & iOS Devices

Blade’s ServicePlus Complete plan includes the monitoring and maintenance of Mac and iOS devices. Blade’s Mac and iOS device support allows you to use the solution that best fits your business.

Backup Monitoring & Management

Also included in our ServicePlus plans is the monitoring and management of backup operations. This monitoring helps reduce the risk of data loss by ensuring all backup systems are up to date, working correctly and efficiently.

Patch Management

When it’s time for system updates, you can rely on Blade to keep your system up to date. Your users don't have to worry about their system from their end. We distribute and apply updates to software and operation systems to fix vulnerabilities.

Incident Tracking & Ticketing

This plan also includes incident tracking and ticketing. Our remote support teams track and record unplanned interruptions or quality reduction in IT services. We help restore operations and get your team back to work.

Remote Access for Users

Blade assists you in setting up remote access for authorized users through network connections and a secure web portal. This allows for remote use regardless of geographic location, creating a more productive workforce.

Adding & Removing User Accounts

Blade’s IT support specialists add and remove user accounts for various platforms for a more efficient onboarding process and a higher level of user security.

Basic Multifactor Authentication

Multifactor authentication is an essential component of data security. Blade provides secure access to documents and communication methods such as email with two factors of identification.

Next Generation Antivirus

Blade increases your security at each endpoint with antivirus protection capable of stopping known and unknown threats before they become a problem. Blade continually monitors to prevent risks before they happen.

Cloud Protection (AntiSpam, AntiMalware, Email Archive, Email & Cloud Backup)

Cloud protection included in ServicePlus Advanced protects all cloud email and other files. Antispam, antimalware, email archiving, protection, and backups are all included.

Cloud Based Backup for Servers

Blade’s cloud-based backup solution includes local server backups and backups offsite to a cloud environment. This extra cloud backup ensures data is protected in the event of disaster recovery.

On-site Break/Fix Support (M-F, 8am-5pm)

Break/fix support services provided by Blade lower maintenance costs for your business. These outsourced IT services are only performed as needed. Blade specialists are available M-F, 8am-5pm CST.

IT Asset Management

As part of our all-inclusive IT services, Blade serves as an extension of your team. With IT asset management, we help you make strategic decisions for your business about hardware and software assets.

Warranty Management

As part of ServicePlus Complete, Blade keeps track of and manages all warranty end dates and renewals. The on-time renewal of important warranties prevents downtime and ensures your systems will still operate as they should.

Third Party Vendor Management - ISP/Web Host/Telecom/Software Vendors

At Blade, we hold a variety of partner credentials. With this, we offer third party management services to help you monitor interactions. We manage your relationships with external parties to determine cybersecurity risks.

New Workstation Deployments

Blade assists with the setup and deployment of new desktops and laptops in your working environment. Whether workstations are in a physical office, or for remote workers from home, we can help.

Projects

Blade offers several IT projects options for infrastructure and development. All projects include discovery, design, planning, implementation, and follow-up solutions.

General Consulting

Blade’s services include general consulting from our IT experts. This role provides expert IT strategy consultation, as you need it. Services include budget planning, documentation maintenance, and policy and procedural adherence review.

Designated Account Technician

ServicePlus Complete from Blade includes a designated account technician to work specifically with your company. This contact helps troubleshoot any issues you’re having and provides insight and recommendations on improvements to your IT systems.

Annual Internal IT Audit

Blade conducts annual internal IT audits, to ensure your systems are still running as they should. We determine any weaknesses and where there is room for improvement with your systems.

CyberSecurity Readiness Assessment & Internal Cyber Incident Response

Blade’s IT experts perform readiness assessments on your network against our known best practices. Then, if a cyber incident occurs, we perform tasks to line up resources to resolve the issues. Initial cyber incident response is billable

Quarterly Business Review

Quarterly business reviews from Blade ensure that your IT support is aligning with your business goals and objectives. Adjustments can be made to your managed IT services as needed after these quarterly reviews.

3 Year IT Budget

One of the biggest advantages of Blade’s ServicePlus Complete plan is the three-year IT budget, set at the start of the services. This set budget allows you to plan for years in advance, thanks to its flat rate.

IT Strategy & Direction

ServicePlus Complete includes a designated account technician and general consulting services, who provide overall IT strategy and direction. Our strategy helps determine which services would be most beneficial to your business and your goals.

Technology Recycling

If you have old technology-related devices, Blade properly disposes and recycles them for you. ServicePlus Complete includes the recycling of workstations, laptops, and servers, and more.

 

Benefits of All-Inclusive IT Tech Support

Blade's ServicePlus Complete plan is our all-inclusive tech support plan. It provides solutions and projects bundled into a single monthly bill, allowing flexibility for you. There is no limit to the number of projects you can undertake, giving you added peace of mind when it comes to your budgeting.

An extensive selection of tech support services are available for you and the specific needs of your business. With a single monthly bill for IT expenses, your costs flatten. This allows you to understand your budget and know exactly what you'll be spending.

The greatest benefit of this plan is there is no limitation on monthly projects. New servers, cloud migration, remote work setup, you name it. With ServicePlus Complete we help carry out the best projects for your business.

 

Get A Quote

For more information and pricing please fill out and submit this form and we will get right back to you.

 

Related Services

ServicePlus Basic Plan

Let our experienced staff become your remote IT support department.

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ServicePlus Advanced Plan

When your company is ready to engage IT at a higher level, ServicePlus Advanced is the answer.

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